How to book tickets for this show?
Click the Book Now button in the top right corner. You will be asked for an email address and a telephone number for yourself and each member of your booking party.
Tickets can be purchased securely via our online booking system at any time.
Select the date and performance time of your choice (grey slots are not open for sale), and the number of tickets you would like to purchase (each slot has a limited number of tickets available, updated in real time).
How does it work?
Once you have booked your tickets, you will receive a confirmation email for your chosen performance.
If you did not receive the email, please contact us via: firstname.lastname@example.org
The performance is tomorrow. What should I do?
You will receive an email containing everything you need to know upon booking and before you attend the experience.
It will contain the link to download the application. You can download it from your home WIFI or with a 3G / 4G connection (app size: approximately 6MB, plus approximately 60MB when you choose the language).
If you have a problem: contact us via email@example.com
How do I download the app?
We recommend you download the application on a secure WiFi or 3G/4G connection (app size: approximately 6MB, plus approximately 60MB when you choose the language).
The link to download the application will be sent to you via email along with other useful information. Click on the link to download the application in the apps store. You will then be guided all the way through the installation process.
I don't have a compatible smartphone, what should I do?
If your mobile phone is not an Android or iOS smartphone but you want to attend the experience, contact us via firstname.lastname@example.org
What should I bring on D-Day?
Bring your smartphone with you.
Please note that only Android or iOS mobile phones are compatible with the application.
Make sure that the battery is sufficiently charged so it lasts for the whole duration of the experience (about 50 minutes).
Make sure that your data plan allows you to have your 3G / 4G activated at all times to stay connected to the audio stream of the application.
Bring your own headphones (you will not be allowed to put your phone on loud/speaker mode).
What should I do once I’m there?
Please arrive about 10-15 minutes before the performance starts in order to allow enough time to get your application ready:
Open the ‘C-o-n-t-a-c-t’ app and enter your phone number. Enter your phone number and you will access our virtual waiting room. You will be asked to confirm that you are ready: press ‘I'm here’. You are now ready to enter the experience.
From then on, do not close the application. You can however lock your phone and put it away whilst you undergo the performance.
What if a technical problem occurs before the start of the performance?
Raise your hand, our stage manager will come to help you.
The performance has started and I can't see anything in the app.
It is possible that a technical problem is being resolved - in this case the session could be delayed by up to 5 minutes.
I am late!
Log onto the application, enter your phone number and you will access our virtual waiting room. You’ll automatically sync with the rest of the audience and be able to join the action.
Please be aware that around 10 minutes after the start of the show, the actors will have started to move from their beginning position… If you arrive too late, you might not find the group!
What about social distancing and other precautions?
Come with your own smartphone and your earphones / headphones.
The show complies with the safety and hygiene measures in place for businesses and the performing arts as set out by the government. This pedestrian performance is an outdoor promenade experience for small groups of up to 17 and adheres to strict social distancing between audience members.
You are required to wear a face covering pre-show during the set up with stage manager, and then this will be optional for audience members during the promenade show.
Thanks to the audio device, the show is invisible / silent to the passers-by.
There is no risk of crowding!
Can I bring my children to the experience?
Yes. The youngest should be able to stay focused during the whole experience.
For spectators with motor disabilities
Please be aware that this experience is an unseated experience, and will involve walking and standing, please take this into consideration before booking.
This experience is suitable for people with wheelchairs and mobility scooters.
We recognise that accessibility queries vary from person to person. To make sure that all are catered for personally, we ask you to email email@example.com so we can contact you with more information.
For visually or hearing-impaired guests
Please note: For visually impaired guests, audio description is now available. On our app at the beginning of the show, people can choose between 'English', 'French', 'Italian' or 'English with audio description'. An ability to follow the group as the experience unfolds is needed. Our host can be of assistance if requested in advance. Please contact firstname.lastname@example.org for more on this.
For hearing-impaired guests, the core experience may not be suitable. It is at our customers' discretion as to whether they believe this to be suitable for them to attend. The concept is mainly based on a sound experience. It is possible to adjust the volume to your liking in order to benefit from optimal listening quality. Complete deafness in one or both ears will drastically impact the quality of the experience.
Can I give my ticket to someone else?
It is possible to change the name on the ticket up to 48 hours before the start of your session. Any modification becomes impossible after that deadline.
To make a modification, you must contact us via email@example.com and give us the contact details of the new ticket holder (phone number, email…)
The health & safety regulations no longer allow me to attend the performance.
If the health & safety regulations were to impact on the smooth running of the performance, we will postpone the performance to a later date. If the circumstances entitle you to a refund on your ticket, then we will be in touch with you about this.
How do I get to the meeting point?
All meeting points are located in London, easily accessible via public transport.
However, do not forget to keep yourself informed of all government sanitary guidelines on public transport, and allow enough time to get to the meeting point.
What if it rains?
In the event of rain, the performance will still go ahead. We invite you to bring an umbrella with you. The performance would only be cancelled if the weather was to be detrimental to the safety of our audience, cast and crew. In this case, we would allow you to attend the next available performance of your choice.
Hot weather recommendation: we recommend you bring a bottle of water and a hat.